Inbox18 Total
Sarah Johnson
• 3 days ago
"Found a piece of plastic in my avocado toast. When I told the manager, he just shrugged and said "it happens." No apology, no replacement. Never coming back."
Operations Resolution
Turn this review into a tracked issue
Keep AI analysis, manager action, and the public reply aligned so repeated complaints show up clearly in reporting.
Category
cleanliness
Workflow Owner
manager
Assigned To
Brian Carter
Confidence
88%
Issue Summary
Foreign object in food; manager dismissive — high escalation risk
Customer Impact
Customer dissatisfied with experience.
Internal Brief
Needs team review.
Only workspace owners and admins can assign or reassign issue owners.
Resolution SLA Hint
Keep an owner assigned until the fix is complete so public replies do not overpromise.
Only the assigned owner or an admin can move this issue through the workflow.
Recommended Actions
Reply Guidance While Open
Acknowledge the issue and promise action.
Reply Guidance After Resolution
Thank the customer for patience.
Notes stay read-only until this issue is assigned to you or updated by an admin.
"Sarah, we are deeply sorry about what happened. Finding a foreign object in your food is completely unacceptable, and the response you received from our manager was equally unacceptable. We take food safety extremely seriously. We have addressed this with our kitchen team and the manager involved. Please contact us at hello@brightbeancafe.com — we want to make this right and ensure this never happens again."